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It is recognized that the interactions between experts and users promote knowledge transfer. Thus, the CESS offers coaching services and support from its experts to the individuals designated to manage the implementation of the SMAF tool in their establishment.

Consulting services may, for example, focus on the following:

  • Mobilization and involvement of strategic, operational and clinical actors
  • Conditions to implement for the start-up and deployment
  • Establishment of communication mechanisms
  • Planning of local installations
  • Supervision and monitoring of the implementation
  • Optimization of care and services based on data collected during the clientele evaluation



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Did you know that...

In Quebec, more than 12 300 professionals were trained on the SMAF and use it on a daily basis.